Privacy Policy

1. Overview

Glossent AI (“Glossent,” “we,” “us,” or "our") provides a marketing and growth platform for automotive detailing businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

2. Information we collect

• Account information: name, email address, phone number, business name, and billing details when you create an account or subscribe.
• Business data: details about your detailing jobs, services, prices, customer lists, leads, appointments, vehicle photos, and marketing content you create in the platform.
• Usage data: log data, device and browser information, IP address, and interactions with the platform to help us improve performance and security.
• Communications: messages you send and receive through Glossent, support inquiries, and feedback you provide.

3. How we use your information

• Provide, operate, and improve the Glossent platform.
• Generate marketing content, estimates, and business recommendations.
• Process payments and manage subscriptions.
• Send service-related notifications, reminders, and support responses.
• Monitor usage patterns and fix technical issues.
• Comply with legal obligations and protect our rights.

4. AI and data processing

Glossent uses artificial intelligence to analyze the photos, job details, and business information you provide. We send only the data necessary to generate the output you request. We do not use your data to train third-party AI models, and we do not sell your data.

5. Data sharing

We share information only with service providers who help us run Glossent — such as cloud hosting, payment processing, email delivery, and SMS gateways. We require these providers to protect your data and use it only for the services we request. We may also disclose information if required by law or to protect our rights and users.

6. Data security

We use industry-standard security measures including encryption in transit, access controls, row-level security policies, and regular monitoring. No system is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your data. You can update much of your information in your account settings. For other requests, contact us at the email below.

8. Retention

We keep your information for as long as your account is active or as needed to provide the service. You may delete your account at any time; we will remove your data within a reasonable period, except where we must retain it for legal or operational reasons.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with a new effective date. Continued use of Glossent after changes means you accept the updated policy.

10. Contact us

If you have questions about this Privacy Policy or your data, please contact us at privacy@glossentai.com.